The following general terms and conditions of sale apply to all purchases made from our company by a consumer, i.e. any natural person acting for purposes that do not fall within the scope of their commercial, industrial, craft or professional activity. These general terms and conditions of sale form an integral part of the contract.

Please read these terms and conditions carefully before placing an order. We also recommend that you read our terms and conditions for use of the site, our Privacy Policy and our Cookie Policy, and print out a copy of this document for future reference.

Before an order or purchase by the consumer can be finalised by our Company, the consumer must indicate clearly, explicitly and unequivocally that he or she has read and approved the general terms and conditions of sale by ticking the relevant box. You can always consult and download these general terms and conditions in PDF format.

By placing an order, you agree to be bound by and comply with the general terms and conditions of sale. These conditions constitute a legal agreement between us, which can only be modified with our consent. These terms of use should be read in conjunction with all other applicable terms below, and any other information provided on the site about the operation of our site and the services available. 

If special terms and conditions apply, in addition to these terms and conditions, the above also applies to those special terms and conditions.

Identity (online shop) is the property of BRASSERIE VANDERLINDEN S.A. registered with the Crossroads Bank for Enterprises under number 0402.110.926, whose registered office is at Rameistraat 62, 3090 Overijse (Belgium).

Some of our subsidiaries may contribute to or manage this website. These subsidiaries belong to companies in the same group or to our holding companies.

If you have any questions, please do not hesitate to contact us

- by e-mail at

- by post at the following address: BRASSERIE VANDERLINDEN S.A, Rameistraat 62, 3090 Overijse (Belgium).

General description of products and information

Our online shop, sells alcoholic and non-alcoholic beverages, tea, coffee (beans, ground and in capsules), office supplies, sweet and savoury products, cleaning and hygiene products, non-food products and snacks. sells only in Belgium.

All the properties mentioned above concerning the products sold comply with the provisions of European Directive (EU) n°1924/2006 on nutrition and health claims made on foods.

All the products offered on are accompanied by a precise descriptive text and a photo. The photographs on the site try to be as accurate as possible in presenting the products offered, but cannot guarantee perfect similarity with the products offered.

Exceptionally, producers may change their packaging or presentation without us having had time to update the site. The images of our products are therefore non-contractual.

Before placing their order, consumers can contact us by email to be informed, in an accessible and easy way, product by product of all the mandatory notifications relating to the information requirements for pre-packaged foodstuffs, (such as name, ingredients, allergens and nutritional value), in accordance with Directive (EU) N°1169/2011 on the provision of food information to consumers.

The mandatory information and the shelf life are also available on the product delivered.

Legal age

Visitors to this platform are not allowed to order if they are under 18.

Discount codes

Certain discount codes apply only to the first order of a new subscription. For a subscription to be considered new, no other subscription must have :

- The same delivery address

- The same telephone number

- The same payment method

- The same email address

BRASSERIE VANDERLINDEN S.A reserves the right to cancel orders that use these discount codes but do not comply with the conditions explained above.

The validity of the coupon and its correct use are left to the discretion of BRASSERIE VANDERLINDEN S.A whatever the sales channel through which the customer enters or uses the discount code.

In the event that the customer is unable to use the discount code, he will not be able to assert any rights. Under no circumstances may the customer use a discount code subsequently or retroactively (once the order has been paid for, the discount code can no longer be used for that purchase).

If faults occur in the way in which the advantage corresponding to the discount code is granted or calculated, including unexpected, unforeseen and/or undesired effects by BRASSERIE VANDERLINDEN S.A, the latter reserves the right to suspend the effect of certain discount codes or to cancel the discount code in question completely.

Order process


All prices shown are per unit and in euros, inclusive of all taxes. These prices may be modified at any time and do not include, where applicable, delivery charges or minimum order charges or deposits, which are invoiced in addition.

BRASSERIE VANDERLINDEN S.A reserves the right to change its prices at any time. The product will be invoiced on the basis of the price list in force at the time of the order and subject to the availability of the product.


Our products are offered for as long as they are visible on our webshop and while stocks last. If a product is unavailable after your order has been confirmed, you will be informed.

Your order and payment will then be automatically cancelled. If an offer is only valid for a limited period or is subject to special conditions, this will be expressly indicated in the offer on the online sales site.


All sales are payable in cash when the order is placed. Payment is made exclusively by secure electronic means. All Belgian debit and credit cards are accepted (Visa, Mastercard, Bancontact, KBC/CBC & Belfius, etc.).

The agreement will be perfect and the order will be executed as soon as we have received approval from the banking operator for the execution of the transaction ordered and if the order terminal confirms that the order has been correctly entered.

If the banking operator refuses the payment transaction, BRASSERIE VANDERLINDEN S.A cannot be held responsible for any delay in delivery or for the absence of delivery.

Orders without a valid payment in the name of the bank card holder will not be accepted or will not be executed.

The purchase invoice will be sent to the customer electronically. The general terms and conditions of sale will also be sent to you with the e-mail confirming your order.

In the event of failure to pay in cash or by the agreed and indicated due date, an interest rate of 1% per month will be calculated on the unpaid balance and the customer will be liable for this by operation of law and without the need for formal notice. Each agreed payment period is withdrawn as soon as there are unpaid invoices whose due date has passed.

Delivery delivers only in Belgium to the address that the consumer has communicated (home, workplace, etc.).

For each order placed before 1:00 p.m. at the latest, your order will be processed so that delivery is best made the next day or, if applicable, on the day corresponding to your tour. Orders received after 1:00 p.m. will be postponed to the day

of the next tour.

BRASSERIE VANDERLINDEN S.A cannot be held responsible for any damage due to late delivery or lack of delivery by the carrier it has designated. Our liability is in such cases limited to the value of the items that our customer indicates not to have received.

Right to retract

You have the right to withdraw, within 24 hours from the day after receipt of your order at you or the third party you have designated. However, the recovery conditions are as follows:

• You must inform us of your wish to withdraw. To exercise your right of withdrawal, you must clearly communicate your desire to withdraw to us by sending an email to the address:

• This information must reach us within 8 days from the day after delivery and you will receive confirmation by email of receipt of your withdrawal.

• The items you wish to return to us must reach us in their “marketable” condition and in their closed outer packaging, with notification of withdrawal via the contact form. You are responsible for any loss, of all or part, of the value of the goods delivered, in particular following handling going beyond what is necessary to ascertain the nature, characteristics or qualities of the product.

• The buyer is responsible for the secure organization and cost of returning the products to, BRASSERIE VANDERLINDEN S.A Rue Rameistraat 62, 3090 Overijse (Belgium).

• The refund will be made within 8 days after receipt of your intention of withdrawal. However, we reserve the right to reserve reimbursement for the complete return of the goods and verification of the condition in which they are returned to us.

• In this context, we must indicate that your liability will be incurred in the event of depreciation of the goods following their handling. In this eventuality BRASSERIE VANDERLINDEN S.A reserves the right to take this reduction into account as part of the reimbursement following withdrawal.

• Reimbursement will be made by the same method used for payment in the original transaction, unless otherwise explicitly agreed to a different payment method.

For information, the right of withdrawal does not apply in particular:

• products made according to the Consumer's specifications or clearly personalized;

• products that can spoil or age quickly or that have a limited shelf life.

• sealed products which – for health or hygienic reasons – cannot be returned once their packaging has been opened

Legal guarantee

We guarantee that the products delivered comply with their official description as well as the data on the label and that they meet the specifications that can be expected of these products.

We always offer products that we can purchase from the original manufacturers or their wholesalers. All products we offer meet legal requirements at the time of ordering.

If you have any doubts about the authenticity of the products, you will find more information and advice on the website If you have any doubts about infringement, you can submit a complaint to the contact point provided for this,

You, as a consumer, also benefit from the legal guarantee registered in the Civil Code under articles 1649 bis to 1649 octies in the event of a lack of conformity during delivery and if this defect manifests itself within 2 years from the date of delivery. the aforementioned delivery.

If you wish to use the legal guarantee listed above, you must submit your request within two months of the appearance of this defect to BRASSERIE VANDERLINDEN S.A using the contact form.

If this defect becomes apparent within 6 months after delivery, it is deemed to exist at the time of delivery. If this defect appears after a period of 6 months after delivery of the product, you must provide proof that this defect existed at the time of delivery.

Your right to complain expires after one year from the day you noticed this defect, without this period extending the two-year period mentioned above.

In these cases, you are firstly entitled either to a replacement of the product or its free repair or to a reduction in the price or to the termination of the agreement if replacement proves impossible or if its repair proves too costly. In all cases, termination of the agreement is not possible if the defect turns out to be minor compared to what was agreed.

Force Majeure

In the event of force majeure (such as for example any situation beyond our will or control which prevents, in whole or in part, the fulfillment of our obligations) BRASSERIE VANDERLINDEN S.A is not required to respect its obligations. In these cases, we can either suspend our obligations or terminate the agreement.

Intellectual property

Unless otherwise stated, we are the owner or licensee of all intellectual property rights and advertising material on the website and webshop. This material is protected worldwide by copyright law. All these rights are reserved.

We are also the owner or licensee of all trademarks and anything associated with them such as logos, slogans that appear on the website, unless otherwise indicated.

You may print one copy or download extracts from the website exclusively for your personal use. The copies must also all state that they are made with all rights reserved.

The paper or digital copies made, whether printed or downloaded, cannot be modified and the images, photos, sounds or videos cannot be used without the associated text of reservations.

Downloading or making copies does not imply that any right, title or participation in such downloading or software is transferred to you. You may not use the material on the website in any other way (including reproduction, except as described above, publication, modification and distribution) without written permission.

Our status (and that of any contributors) as the authors of the content of our site must always be acknowledged.

You may not use even part of the content of our website for commercial purposes without receiving our consent or a license from the license distributors.

If by printing, copying or downloading any part of our website you have breached these terms and conditions of use, your right to use our website will be immediately withdrawn and you must, according to our choice to return or destroy these copies of material.

Complaints or problems

It is always possible to contact us using the following contact details (by email via, or by letter to, BRASSERIE VANDERLINDEN S.A Rameistraat 62, in 3090 Overijse (Belgium). We will process your message as soon as possible .

But you also have the possibility of submitting a complaint on the European Commission website (Online Dispute Resolution) by surfing on

Accessibility to terms and conditions

The terms and conditions will be attached to the email confirming your order.

Attribution of jurisdiction

All conflicts between the parties to this agreement as well as those relating to the general conditions of sale fall exclusively within the jurisdiction of the courts of the Company of the consumer's domicile or, if the consumer chooses, the jurisdiction of the courts of Brussels.

Appendix: Withdrawal form

I hereby notify you of my withdrawal from the contract relating to the sale of the following good(s):

.................................................. .................................................. .................................................. .................................................. ..

- Ordered on ………………………………. (please complete the date)

- Order received on……………………………… (please complete the date)

- Name of person who ordered: ……………………………………………..

- Address given when ordering: …………………………………………………………..……………………………………………… …………………………………

- Date : …………………………………………………………

- Signature (only if this form is submitted in paper version): ……………………………………………………………………

Processing of personal data

As part of possible promotions, BRASSERIE VANDERLINDEN S.A may process personal data. BRASSERIE VANDERLINDEN S.A undertakes to comply with the legislation relating to the protection of personal data, and in particular Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data.

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